Terms of service.

Training sessions and programs are not considered booked on our calendar until they have been paid for - either through the website or via private invoice. This includes our follow up training. If unpaid within 7 days or by the day before the session - whichever comes first - without prior communication, we reserve the right to offer the time spot(s) to another client.

Private sessions may be rescheduled by clients with at least 24 hours notice without additional charge. Private sessions rescheduled by client with less than 24 hours notice incur a $50 rescheduling fee, with the exception of communicated adverse weather or illness. No-shows without communication will be charged at full price and fee is non-transferable. Last minute scheduling changes directly costs our small business money, and waste time which could have been used by other owners and dogs needing help.

As a qualified dog trainer and behaviour consultant I am trained to recognise and handle difficult behaviour safely and take all care to work with dogs in way that minimises risk to all involved. However in the unlikely event of an incident, owners are liable for any physical damage caused by their dog to property, dogs or people and associated costs. It is important that owners follow instructions given by the trainer to keep everyone safe.

For sessions where we are working on indoor skills, we will proceed regardless of the weather. For outdoor sessions, we are happy to train in light rain, cold etc. In cases of heavy rain or dangerous conditions, or if weather is likely to have a negative impact on our communication or your dogs ability to learn, we will reschedule at no charge.

We make all efforts to ensure safety and wellbeing of our clients, including being a qualified dog trainer, providing safe transportation, first aid training and situational awareness. However due to the nature of dealing with live animals in public spaces out and about there is always an element of risk. In the unlikely event of a problem, we accept no liability for illness or injury in the course of training.

Successful dog ownership and training takes time and effort, and there are no shortcuts. Dog training is a collaboration, and requires effort from owners as well as from us to be successful. We will work with you to adjust and implement training plans to suit your dog and situation (within reasonable limits) and help you get closer to your goals using our extensive knowledge and practical experience. However due to factors outside of our control/supervision such as owner effort, management etc, we do not offer guarantees on results.

Terms and conditions are subject to change.